Frequently Asked Questions

Everything you need to know about our natural skincare range.

Are your products suitable for sensitive skin?

Yes, our products are formulated with 100% natural, therapeutic-grade ingredients designed to be gentle on sensitive skin and free from harsh synthetic chemicals.

How long does shipping take?

Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the product for a full refund or exchange.

Do you test your products on animals?

Absolutely not. We are a cruelty-free brand and are committed to ethical practices, ensuring none of our products or ingredients are tested on animals.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.

Where are your ingredients sourced from?

We prioritize high-quality, sustainably sourced botanical ingredients, many of which are harvested directly from the pristine Great Barrier Island region.